Terms & Conditions

01Acceptance of Terms

By accessing this website, requesting project consultations, or engaging Infinity Nest Data Analytics (“Infinity Nest”, “we”, “us”) for software engineering, Power BI, custom CRM, WhatsApp automation, web development, or VPS hosting services, you agree to be bound by these Terms and Conditions.

02Scope of Services & Project Scoping

Infinity Nest provides bespoke technology and data intelligence solutions. Services are customized per client requirement following discovery:

• Custom CRM Software Development: Bespoke sales pipelines, customer databases, lead scoring, and workflow automations.
• Power BI & MIS Reporting: Interactive dashboards, DAX formulas, SQL data pipelines, and scheduled automated reporting.
• WhatsApp Conversational Automation: Official Meta Cloud API chatbots, order notification triggers, and customer support broadcast workflows.
• Web Development & Cloud VPS: Modern Next.js/React web applications and managed NVMe cloud server hosting.

Every project is initiated with a formalized Scope of Work (SOW) document detailing deliverables, milestones, tech stacks, and completion timelines.

03Quotations, Payment Terms & Invoicing

• Quotation Validity: All formal written quotations provided by Infinity Nest are valid for 30 days from issuance unless explicitly agreed otherwise in writing.
• Milestone Payments: Standard engagements operate on a milestone structure (e.g., 40% advance upon SOW sign-off, 30% upon intermediate milestone demo, and 30% upon final deployment and source code transfer).
• Third-Party Cloud Costs: Ongoing third-party vendor charges (such as Meta WhatsApp Cloud API message fees, Microsoft Power BI Pro licenses, domain registrars, or raw cloud computing resources) are billed directly to the client's billing account.

04Intellectual Property & Deliverables Ownership

05Non-Disclosure & Confidentiality (NDA)

Both parties agree to treat all proprietary information, architectural diagrams, financials, and datasets as confidential. Infinity Nest undertakes not to disclose, replicate, or utilize client data for any purpose other than executing the agreed scope of work. Bilateral formal NDAs are executed upon client request prior to initial dataset review.

06Warranty, Maintenance & Post-Launch Support

• Free Bug-Fix Warranty: Custom CRM applications and web solutions include a 30-day post-handover warranty for resolving bugs or defects strictly within the original SOW scope.
• Extended Maintenance: Ongoing dashboard refreshes, server monitoring, security patching, and feature expansions are available under flexible Monthly Retainer agreements.

07Limitation of Liability

To the maximum extent permitted by law, Infinity Nest shall not be held liable for indirect, incidental, or consequential damages resulting from third-party API outages (such as Meta WhatsApp outages or Microsoft Azure downtime), unauthorized third-party intrusions into client-managed environments, or decisions made based on data reports where source inputs contained errors. In all events, our aggregate liability is limited to the total fees received for the specific project deliverable in dispute.

08Governing Law & Dispute Resolution

These terms and all service engagements are governed by the laws of India. Any disputes arising under these terms shall first be subject to good-faith mediation between senior representatives, failing which jurisdiction shall lie exclusively with the competent courts of Tamil Nadu, India.